• Credit & Client Service Representative

  • Birks. Pure Delight.

    Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

     

    As a Representative, Credit, Client Service & E-Commerce in our Montreal Corporate Office, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

     

    Are you our hidden gem?

    WHAT WE ARE LOOKING FOR:

     

    A result driven candidate that firmly believes in providing an excellent and unique experience to every client.

     

    To do so, the Representative, Credit, Client Service & E-Commerce will be expected to…

     

    • Develop meaningful relationships with each client
    • Achieve or exceed sales targets continuously
    • Verify and process requests for new credit accounts and authorization requests, evaluating and approving sales up to $7,500 using all or part of the following: point score guidelines, credit report analysis, thorough verification, domestic and international Dun and Bradstreet report, public access information and banking analysis, etc.
    • Furnish and supports the Credit & Client Service department supervisors in processing credit, collection, and e-commerce.
    • Verify and process private label and third party phone orders for merchandise and services
    • Verify and process Personal, Business, and Cashier’s checks
    • Process and maintain client files up to date with accounts and financial data changes
    • Assist with sales slip/chargeback retrievals
    • Support for E-commerce & Client Service programs.
    • Perform other assigned tasks as well as special projects and related duties as required

    Our promise of delight

    Our ideal candidate has…

     

    Education

    • Bachelor’s degree in Business and Administration, or any relevant Degree with experience;

    Experience

    • 1-2 years’ experience in a similar role
    • Consumer Credit lending (an asset)

    Skills

    •  Excellent organization skills, learning skills and the ability to multitask
    • Excellent interpersonal and communication skills (written and verbal)
    • Strong team values
    • Exceptional Customer Service skills
    • Bilingual: French and English (spoken/written).
    • Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook)
    • Ability to make ethical decisions, sound judgements and manage objections

    WHAT WE OFFER:

    • In return for your commitment to excellence, we offer…
    • Competitive earnings, including commissions and bonuses
    • Social benefits
    • Wellness program
    • Award and recognition programs
    • Innovative and unique training programs
    • Employee discounts

    At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

     

    Come join us at Birks, and let your true self shine!

    Are you the gem we are looking for?

     

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