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Special Order Coordinator

Special Order Coordinator

More information about this job

Birks. Pure Delight.

Process special order requests and provide information on inquiries within the customer service standards established for the department.

Are you our hidden gem?

  • Process Special order requests and inquiries for the assigned merchandise category
  • Provide customer service to sales associates through timely communication of information
  • Assess each special order request or inquiry and determine course of action required
  • Coordinate obtaining merchandise from internal/external vendors to meet request specifications
  • Monitor and follow-up with sales associates on pending requests/inquiries.
  • Provide Assistant Manager or Manager with information necessary for analysis purposes
  • Verification and processing special order requests and inquires for assigned merchandise category to meet established customer service standards.
  • Coordinate obtaining merchandise from internal/external sources for special order requests
  • Maintain accurate and up-to-date vendor files for assigned merchandise group
  • Report any issues or problems that affect performance as they arise with the immediate supervisor
  • Provide input as necessary in the development, implementation and maintenance of all systems, policies and procedures, and standards related to the processing of special order requests and inquiries
  • Communicate, update and follow-up with stores on submitted requests/inquiries via the system or other means (if necessary).
  • Maintain good working relationships with assigned merchandise category vendors


Our promise of delight


  • College degree or equivalent


  •  2 years related experience in a customer service position. Retail experience is an asset.


  • Customer service oriented
  • Working knowledge of MSOffice (Excel: basic, Word and Outlook)
  • Working knowledge of IRIS or other merchandise management system
  • Good communication skills, both verbal and written
  • Adapts easily to change and able to learn quickly
  • Organized and detail oriented
  • Team Player
  • Bilingual: French and English (spoken/written)

 **Birks Group Inc. is an equal opportunity employer. The masculine form is used for the purpose of brevity.